Refund policy
We offer a 30-day money-back guarantee from the date you receive your product.
To be eligible for a refund or replacement, you must provide photos and videos accurately showing the defects of the product.
Please note that if you contact us after 30 days from the delivery date, we will not be able to refund your money or replace the item.
To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need to provide a receipt or proof of purchase.
Refusal of an order after receiving it due to its uselessness is not a reason for a refund.
To start a refund, you can contact us at support@relievu.com . Please note that refunds will need to be sent to the following address:
7th floor of Unit 2, No. 8, Fengbao Road, Tangxia Town, Dongguan City, Guangdong Province (Optics manufacturer. Tangxia Smart Valley)
Zip code: 523652
Contact person: Hu Xupeng
Phone number: 13392304392
The cost of sending the goods back to the warehouse lies entirely on the customer. Items sent back to us without a prior request for a refund will not be accepted.
You can always contact us for any refund questions at support@relievu.com
Please note that once your refund is approved, it will be processed and you should receive it depending on your bank's processing time.
If you have any questions about our return policy or need to initiate a return, please contact our support team at:
support@relievu.com
We are available to assist you during our regular business hours:
Monday - Friday: 9:00 - 19:00
We reserve the right to modify this return policy at any time.
To be eligible for a refund or replacement, you must provide photos and videos accurately showing the defects of the product.
Please note that if you contact us after 30 days from the delivery date, we will not be able to refund your money or replace the item.
To be eligible for a refund, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need to provide a receipt or proof of purchase.
Refusal of an order after receiving it due to its uselessness is not a reason for a refund.
To start a refund, you can contact us at support@relievu.com . Please note that refunds will need to be sent to the following address:
7th floor of Unit 2, No. 8, Fengbao Road, Tangxia Town, Dongguan City, Guangdong Province (Optics manufacturer. Tangxia Smart Valley)
Zip code: 523652
Contact person: Hu Xupeng
Phone number: 13392304392
The cost of sending the goods back to the warehouse lies entirely on the customer. Items sent back to us without a prior request for a refund will not be accepted.
You can always contact us for any refund questions at support@relievu.com
Please note that once your refund is approved, it will be processed and you should receive it depending on your bank's processing time.
If you have any questions about our return policy or need to initiate a return, please contact our support team at:
support@relievu.com
We are available to assist you during our regular business hours:
Monday - Friday: 9:00 - 19:00
We reserve the right to modify this return policy at any time.