Shipping policy
1.SHIPPING POLICY
Direct Response Limited is committed to excellence, and the full satisfaction of our customers.
Direct Response Limited proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
2. SHIPPING
Most of the time we do NOT ship orders the same day. It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. If you placed your order on Monday, your order should ship out on Tuesday or Wednesday. You will receive a tracking number once your order ships.
All orders are delivered within 15 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
Direct Response Limited is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
6. RETURN REQUEST DAYS
Direct Response Limited allows you to return its item (s) within a period of 15 days. Kindly be advised that the item(s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
Direct Response Limited has the following options in the event there are items which are out of stock:
Direct Response Limited will wait for all items to be in stock before dispatching.
8. IMPORT DUTY AND TAXES
When dealing with our shop you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
10. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - support@relievu.com
Direct Response Limited is committed to excellence, and the full satisfaction of our customers.
Direct Response Limited proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
2. SHIPPING
Most of the time we do NOT ship orders the same day. It will take 1-2 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. If you placed your order on Monday, your order should ship out on Tuesday or Wednesday. You will receive a tracking number once your order ships.
All orders are delivered within 15 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
Direct Response Limited is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
6. RETURN REQUEST DAYS
Direct Response Limited allows you to return its item (s) within a period of 15 days. Kindly be advised that the item(s) should be returned unopened and unused.
7. OUT OF STOCK ITEM PROCESS
Direct Response Limited has the following options in the event there are items which are out of stock:
Direct Response Limited will wait for all items to be in stock before dispatching.
8. IMPORT DUTY AND TAXES
When dealing with our shop you have the following options when it comes to taxes as well as import duties: You will be required to settle the requisite fees when the items are arriving in the destination country.
9. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
10. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - support@relievu.com