Alex Ecom Scaler Privacy Policy
Last updated: August 27, 2026
This Privacy Policy explains how Direct Response Limited ("we", "us" or "our") processes information when an authorized user uses Alex Ecom Scaler, our private ecommerce operations and advertising management application.
Information we process
Depending on the services an authorized user connects, Alex Ecom Scaler may process:
- Facebook and Meta account information made available through Facebook Login for Business, such as name, profile picture, user identifier, connected business assets and granted permissions.
- Meta advertising information, including ad accounts, campaigns, ad sets, ads, creatives, budgets, delivery status, spend and performance metrics.
- Shopify store information, including products, variants, prices, inventory, orders, refunds, currencies and store configuration.
- Content submitted by an authorized user, including product information, advertising copy, images and videos.
- Technical and security information needed to operate and protect the application, such as timestamps, diagnostic events and error logs.
We do not ask Meta for permissions that are unrelated to the app's ecommerce advertising functions.
How we use information
We use this information to connect each store to its correct advertising account, display business performance, calculate estimated profitability, create and manage advertising campaigns, prepare advertising creatives, synchronize products, troubleshoot errors, prevent cross-store actions and maintain the security of the service.
Service providers and disclosures
Information is processed only as necessary to provide the requested functions. Depending on the features selected by an authorized user, processors may include Meta, Shopify, OpenAI and the connected creative or media-processing services shown inside Alex Ecom Scaler. We may also disclose information when required by law, to protect users or the service, or in connection with a lawful corporate transaction.
We do not sell personal information obtained through Meta and do not use it for unrelated advertising.
Access tokens and security
Connection tokens are encrypted at rest and used server-side. They are not displayed in the browser or included in ordinary application logs. We use access controls, store-to-account separation and reasonable technical safeguards designed to prevent unauthorized access, alteration or disclosure.
Retention
Connection information is retained while the integration remains active or as needed to provide the service. Diagnostic records are retained only as reasonably necessary for reliability and security. Information may be retained longer where required by law or to establish, exercise or defend legal claims.
Your choices and rights
An authorized user can disconnect a connected service from Alex Ecom Scaler. You may also request access, correction or deletion of personal information by contacting us. Rights may vary by location, including under the GDPR and other applicable privacy laws.
Data deletion
To request deletion of information associated with Alex Ecom Scaler, disconnect the relevant integration in the app and email support@relievu.com with the subject "Alex Ecom Scaler data deletion". Include the connected business or store name so we can locate the correct records. After identity and authority are verified, we will delete or anonymize applicable information within 30 days, unless retention is required by law.
International processing
Information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
Children
Alex Ecom Scaler is a business operations tool and is not intended for children under 16.
Changes to this policy
We may update this policy to reflect changes to the application, connected services or legal requirements. The date above identifies the latest revision.
Contact
Direct Response Limited
Email: support@relievu.com